PERIOD
July- November 2020
cLIENT
TEAM
Competitive Analysis
Our team conducted a comprehensive survey of features on competitor offerings, including a visual analysis to compare style choices.
Persona Identification
After significant analysis, we rejected the traditional persona approach and opted to design for our three user types:
1. Homebuyer
2. Home Seller
3. Home Refinancer
Survey
Our team conducted a survey to identify core homebuyer needs, patterns, and methods for saving favorite homes. We also used this survey as a base from which to recruit users to interview.
Interviews
We interviewed users to determine their core frustrations in their homebuying experience and identify the filter functionality they used in their online searches.
Contextual Interviews
We finalized the process by asking users to walk through several other real estate sites such as Zillow and the existing Home Captain website to determine the usability of specific filters.
1
Users rely very heavily on pictures when deciding to take the next-step actions on a home.
2
Users use a wide array of filtering metrics, but they always rely on area and price as a constant.
3
Users prefer a cleaner and simpler interface (such as Airbnb) compared to a feature-rich but somewhat bloated interface.
4
Users need a way to easily save and share houses of interest with spouses and real estate agents.
5
Users need a mobile-forward solution. We found that users search throughout the day at work or while commuting. We heard from users that they often are on their phones while searching.
Users got lost and confused as they navigated between the map and list view on the mobile app. After three distinct iterations, we resolved this elegantly through a toggle button.
Users loved that a photo gallery was just one tap or click away from the map view and that the tap/click did not take them away from their search.
Users preferred a more organic draw tool than a vector-based tool for map selection.
During our team's internal QA we discovered many inconsistencies. We chose to fully remake our designs by creating a fully componitized design system to ensure adaptability and consistency. We also wanted to provide Home Captain with a long-term sustainable platform that will allow it’s future Dev and Designs teams to increase their productivity and enable them to maintain consistency long term.
The result was a fully componentized, auto-layout, responsive design system loaded with all the requisite designs. Fully compontezing our work enabled us to make mass changes to our design as a whole. This strategy creates value for Home Captain in complying with the high rate of regulation change without causing the cost and time required by a major redesign.
End results
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